Application
These reservation conditions apply to every booking with De Kompanie. The General Terms and the House Rules remain separate texts and are an integral part of the agreement.
Prices
Prices are in EUR and include VAT unless otherwise stated. The applicable price is the one stated in the booking/quotation. Obvious errors or typographical mistakes are not binding. Any additional costs (e.g. final cleaning, tourist tax, linen, extra services) are only charged if clearly communicated in advance.
Payment
Reservations must be paid 100% within 24 hours following the booking confirmation, unless stated otherwise.
In case of late payment, De Kompanie may suspend the execution and/or consider the reservation as canceled.
Deposit
The amount and payment timing of the security deposit are, if applicable, stated in the booking/quotation. De Kompanie may retain costs for, among other things, damage, missing inventory, additional cleaning, or costs resulting from violations of the House Rules. After inspection, the remaining deposit will be refunded within 2 days after departure, minus any documented costs.
Cancellation by the renter
Cancellations can only be made in writing (email). After any legal withdrawal according to the General Terms, the following conditions apply to the price of the stay:
- Cancellation >60 days before arrival: 90% refund
- Cancellation 60–31 days before arrival: 70% refund
- Cancellation 30–15 days before arrival: 50% refund
- Cancellation 14–8 days before arrival: 25% refund
- Cancellation less than 8 days before arrival or no-show: no refund.
If the reservation was made through an external booking platform, the cancellation and refund rules of the respective platform apply.
Tourist taxes and non-delivered optional extras will be refunded if and to the extent legally/factually possible. Transaction costs from payment providers/banks may be withheld if effectively charged. Refunds will occur within 14 calendar days after the cancellation settlement.
In case of cancellation or no-show for the signed offer for services to be provided other than an overnight stay, the paid deposit will serve as compensation for De Kompanie. This deposit will not be part of any refund in case of cancellation or no-show.
Changes
Changes (dates/number of people/duration) are only valid after written confirmation (email). Seasonal price differences and/or administrative costs may apply.
Force majeure or cancellation by De Kompanie
Force majeure and possible solutions (alternative/credit/refund) follow the General Terms and Conditions.
Use and House Rules
The tenant uses the property carefully and according to the House Rules. Serious/repeated violations may lead to immediate termination of the stay without refund and/or charging of costs (if applicable via deposit).
Arrival and departure
Check-in is scheduled between 4:00 PM and 6:00 PM. Check-out must occur before 10:00 AM. Practical instructions are described in the House Rules.
Notifications
Defects/malfunctions and damage must be reported immediately so that De Kompanie can intervene appropriately.
Law, liability, and privacy
Liability, privacy, and authority follow the General Terms and Conditions.
Contact Information
If you have questions about this privacy policy or about the processing of your personal data, please contact us at:
Owner: Compagnie B
Company number: BE 1005.238.021
Address: Laagsimsestraat 29, 3570 Alken
E-mail: info@de-kompanie.be
Phone: +32 478 41 91 32
We strive to answer your questions and requests as soon as possible.
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